Instant support is just another key feature of our service. We have simplified the life of computer users staying consistently beside them. Our computer support is available 24x7x365 in order to address your issues in real-time. Contact us any time you need computer help.
We understand the importance of being available and organized so that we can get to your site quickly when you need us. We were one of the first companies in the Washington DC Metro Area to offer same day service, a feature of our company that we still offer today.
Every interaction with our customers is a building block to a strong relationship. From our 5 point pledge to our service guarantees, it is our goal to build a respectful and long lasting commitment. If there are ever any questions or concerns call us day or night.
Our work is done properly the first time – quickly and correctly. We are straight-forward computer technicians who are honest and who honestly care about our clients. We are an established team of seasoned technicians with years of technical training, hands-on experience, hundreds of satisfied clients, and a proven track record of successfully completing technology projects on schedule.
-Slow computer
-Virus or Spyware
-Computer startup problems
-Printer not printing
-Not connecting to the Internet
-Scanner not working
-The "blue screen of death"
-Wireless network setup
-New PC setup
-Data Backup or Recovery
-Business Network Firewall setup
-Upgrading memory, cpu, video cards, hard drives, and more
What Remote Support can do for you
Resolve driver issues
Install software
Setup data backup services
Virus and Spyware removal
Disk cleanup
General tune-up
Troubleshooting hardware and software problems
Requirements for Remote Support
High speed internet connection (DSL, Cable, FiOS, etc.)
Your computer must start
You must be able to reach the internet from your computer
Network Assessment:
During this initial step, Infoplay examines and documents your IT network and issues a thorough report on your current network situation. Next, we provide solutions to making your system more efficient and stable while addressing any chronic issues or problems you have encountered with your system.
Network Stabilization:
After determining and reporting the state of your environment, our team will act upon an agreed upon stabilization plan to put your network in stable and working order.
ProActive Care:
Infoplay will assign one of our top consultants to your account. You can count on your personal primary consultant to be at your office on the same day whether you need our weekly, semimonthly, or monthly service plan. Each visit is billed at our lowest rate for your service level.
On-Call Care:
For time-critical tasks and emergencies, we provide an on-call service available 24 hours a day, 7 days a week at a predetermined service rate.
Projects: IT project costs will be estimated on an individual project basis
At Infoplay, we use only the latest and most technologically superior remote computer repair systems. Quite simply, we are a state of the art remote computer repair center. We are 'leading edge' when it comes to computer repair, especially as it pertains to remote access. We are the leaders in the field of remote computer repair. One of our biggest advantages is our ability to remote into your computer. We use ultra fast and completely secure devices that are on the forefront of the remote computer repair technology revolution. The best part is that you get to watch us while we remotely repair your system; you see everything while we are working.
Our number one priority and mission is to serve you and make you feel comfortable with the process. With that in mind, we have developed proprietary systems that allow our clients to actually watch the work being done. It’s all live! That’s right;we work while you sit back and watch our technicians perform their remote computer repair fixes to your computer. Our remote sessions last anywhere between 25 minutes and 1 hour. On rare occasions, some issue’s can be tougher to deal with, in these cases; our trained technicians will need a bit more time to resolve the issue at hand. Our remote Infoplay Computer Repair Technicians are always here to help. If you have any questions about our services or what is involved, please do not hesitate to call us at 1-(888)-628-4338.
Tired of calling technical support, sitting on hold, and waiting for that one unqualified technician to answer the phone only to give you a runaround answer? One of our focuses at Infoplay Computer Services is providing great customer service and support. We support a wide range of Operating systems as well as most third party software.
Check out our Residential Flat Rate Pricing! Details
- Windows Windows Vista,XP,2000, and ME
- Windows Server 2008, 2003, 2000, and NT
- Microsoft Office 2007,2003,XP, and 2000 Products
- Microsoft Exchange/Lotus Notes
- Netscape/Mozilla
- Spyware Removal Applications
- Internet Explorer
If hardware computer support is something you require, then our team is well equipped to handle those needs. Along with all of our technicians being Microsoft Certified, we retrain our technicians on all the latest hardware configurations and network certifications. Our A+ Certified technician will work with you on making the most sensible solution to solving your computer problems.
For fast and affordable computer repair service call at 1 (888)628-4338
More Testimonials” In this day and age where customer service is not always a high priority, we want to thank you for the excellent technical support that you and your staff at Infoplay Computer Services provide. We appreciate the prompt response and high quality of support weather it is adding a new user, resolving server problems or helping us maintain the type of computer network and equipment that is just right for Excite! Gym and Cheer. With all of our changes in the past three years, your contribution of computer support has been instrumental in our success. As we plan our growth and expansion, we look forward to our continued relationship. Thank you for your part in making us successful. . “
Joel Cisneros, Washington LC Graphics